Acceptance of Contractual Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”, “Tenant”, or “You”) and MANZA (“MANZA”, “we”, “us”, or “our”), governing your use of our sales funnel builder, contact CRM, WhatsApp Cloud API marketing engine, and email broadcasting studio.
By creating an account, launching a funnel, or linking third-party communication credentials, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our associated Privacy Policy. If you represent an enterprise or agency, you warrant that you possess full legal authority to bind that entity.
Account Eligibility & BYO Credentials
To utilize the platform, you must be at least 18 years of age and legally competent to enter into contracts under the Indian Contract Act, 1872 or the laws of your jurisdiction.
Meta WhatsApp Business Accounts (WABA)
You are solely responsible for obtaining and maintaining valid Meta Business credentials, verified phone numbers, and adhering to Meta’s Business Verification standards. You are liable for any direct conversation fees incurred with Meta Platforms, Inc.
Custom SMTP & Domain Configurations
When bringing your own SMTP server (e.g. Amazon SES, SendGrid, Postmark) or custom apex domains, you are responsible for maintaining correct SPF, DKIM, DMARC, and CNAME DNS records.
Anti-Spam & Acceptable Use Policy (AUP)
MANZA maintains a Zero-Tolerance Policy regarding unsolicited communications, predatory marketing, and unlawful digital campaigns. You strictly agree NOT to:
- Unsolicited Messaging (Spam): Broadcast WhatsApp messages or emails to individuals who have not provided verified, affirmative opt-in consent.
- TRAI & TCCCPR Compliance: For communications sent to Indian telephone numbers, tenants must comply strictly with the Telecom Commercial Communications Customer Preference Regulations, 2018 (TCCCPR), including honoring National Customer Preference Register (NCPR/DND) preferences.
- Meta Policy Adherence: Violate Meta's WhatsApp Business Messaging Policy or Commerce Policy, including sending prohibited content (tobacco, alcohol, adult content, payday loans, weapons, unregulated supplements).
- Deceptive Funnels & Scams: Publish deceptive landing pages, phishing schemes, counterfeit goods storefronts, get-rich-quick schemes, or multi-level marketing (MLM) funnels.
- Platform Abuse: Attempt to circumvent plan quotas, conduct unauthorized vulnerability scans, reverse engineer proprietary code, or disrupt infrastructure stability.
Plan Quotas, Data Retention & Lifecycle Terms
MANZA offers both a Free Forever tier and paid subscription tiers (Startup, Growth, Enterprise) as detailed on our Pricing page:
- Quota Enforcement: Published funnels, active CRM contacts, custom domains, REST API keys, and outbound webhook endpoints are programmatically enforced based on your active plan tier.
- Billing Cycles: Paid subscriptions are billed in advance on a recurring monthly or annual basis. You authorize MANZA to charge your designated payment instrument.
- Customer Workspace Data Retention: All tenant marketing assets, CRM contact records, tags, sequences, and funnels remain securely stored throughout your active subscription.
- 30-Day Operational Diagnostic Log Purging: In accordance with data minimization best practices and serverless operational integrity, temporary technical diagnostic data—including incoming and outgoing webhook delivery receipts, transient API payload traces, and delivery event logs—is retained strictly for a rolling operational window of thirty (30) days. After 30 days, these raw diagnostic logs are automatically and permanently purged.
- Workspace Termination & Deprovisioning: Workspace administrators may export CRM contact lists and campaign summaries prior to cancellation. Upon account termination, all remaining tenant data is queued for irreversible cryptographic de-provisioning.
- Price Adjustments: We reserve the right to modify subscription pricing with a minimum of thirty (30) days prior electronic notice.
Intellectual Property & Content Ownership
Customer Content Ownership: You retain complete ownership, copyright, and intellectual property rights in all copy, branding, media, and marketing assets uploaded to your funnels. By hosting content on MANZA, you grant us a worldwide, non-exclusive license solely to host, process, and display your assets to fulfill platform operations.
Platform Proprietary Rights: The MANZA name, Coral Orange “M” vector logo, visual styling, source code, APIs, and underlying algorithms are the exclusive intellectual property of MANZA and protected under the Copyright Act, 1957 and international trademark treaties.
Disclaimers & Limitation of Liability
To the maximum extent permitted by applicable Indian law:
- “As-Is” Provision: The MANZA platform is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied.
- Third-Party Outages: We shall not be held liable for communication delivery failures or business disruptions arising from outages, API deprecations, or policy enforcements instituted by third parties (including Meta Platforms, Inc., AWS, Cloudflare, or telecommunications carriers).
- Damages Cap: Under no circumstances shall MANZA's aggregate financial liability arising out of or related to these Terms exceed the total subscription fees paid by you to MANZA in the three (3) months preceding the event giving rise to liability.
Governing Law & Exclusive Jurisdiction
These Terms, their validity, interpretation, and performance shall be governed by, construed, and enforced in accordance with the laws of the Republic of India, without regard to conflict of laws principles.
Legal Notices & Inquiries
Legal notices under these Terms must be transmitted in writing to: