Refund & Cancellation Policy

At MANZA, we believe in straightforward, honest, and transparent pricing. This Refund & Cancellation Policy is drafted in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 to ensure our customers are treated fairly and with complete clarity.

MANZA provides a robust Free Forever tier that includes up to 1,000 contacts and 1 active sales funnel. No credit card or payment details are ever required to create and operate a free workspace. Because no charges are incurred, refund provisions do not apply to free tier accounts.

We want you to evaluate MANZA with complete peace of mind. If you are upgrading to a paid plan (Starter, Pro, or Unlimited) for the very first time and determine that our platform does not suit your business workflow:

You may cancel your recurring subscription at any time without penalty or termination fees:

• How to Cancel: Navigate to your workspace Settings → Profile & Billing and click “Cancel Subscription”. You can also notify us via email.
• Access Until Period End: Once cancelled, your paid quota and features remain fully active until the conclusion of your current paid billing period (month or year).
• Automated Graceful Downgrade: At the end of the billing period, your account automatically transitions to our Free Forever tier. We do not delete your funnels or contacts upon downgrade.

Annual subscriptions benefit from a 10% discount. To ensure you are never surprised by recurring renewals:

• Advance Notification: We send an electronic reminder to your account billing email fourteen (14) days prior to any annual renewal charge.
• 48-Hour Renewal Grace Period: If your annual subscription renews automatically and you intended to cancel, you may request a refund within forty-eight (48) hours of the renewal charge, provided no substantial platform broadcast services have been actively executed during that renewal cycle.

The following expenses and circumstances are non-refundable:

• Third-Party Meta Conversation Fees: Any fees paid directly to Meta Platforms, Inc. for WhatsApp Business Cloud API utility, authentication, or marketing conversations are outside of MANZA’s control and non-refundable.
• Custom Domain Registrations: Domain purchases made through third-party registrars.
• Violations of Acceptable Use: Accounts suspended or terminated due to spamming, illegal campaigns, phishing, or hate speech forfeit any refund eligibility.

Approved refund requests are initiated within forty-eight (48) hours of verification. Depending on your banking institution, funds typically reflect in your original payment method (UPI, Netbanking, or Card) within 5 to 7 Indian banking business days.